ACCET Complaint Policy

ACCET COMPLAINT PROCEDURE:

NOTICE TO ALL STUDENTS

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting certain standards of quality. It is the mutual goal of ACCET and American Broadcasting School to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt to find a fair and reasonable solution through the ABS formal complaint procedure, which is required of ACCET accredited institutions. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency.

American Broadcasting School strives to maintain excellence in all areas of instruction constantly updating materials and equipment and growing with the broadcast industry. The faculty and staff keep an “open door” policy for all students; always willing to hear any suggestions or to deal with any problems or complaints which may arise.

If a student has a problem or complaint, he or she should adhere to the following procedure:

1. The student should first report any problem to his immediate instructor. If the problem is considered to be of sufficient magnitude, the student may be requested to submit his complaint in written form. The instructor will make every attempt to solve the problem at this stage.

2. If, at this point, the student does not feel that a satisfactory solution has been reached, he or she may address the problem to the school’s Director of Training. The Director will then assess the problem or complaint and take any measures necessary to alleviate the problem. If the Director of Training is unable to resolve the problem or complaint, a formal written complaint must be submitted to the CEO for assessment to aid in a resolution. All student complaints will be addressed within a one-week time period.

3. However, whenever the student has exercised all channels available within the institution to resolve the problem(s) by way of the ABS formal student complaint procedure and the problem has not been resolved, the student has the right and is encouraged to take the following steps:

I. Complaints should be in writing and mailed or emailed to the ACCET office. Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.

II. The letter of complaint must contain the following:
a. Name and location of the ACCET institution;
b. A detailed description of the problem(s);
c. The approximate date(s) that the problem(s) occurred;

d. The names and titles/positions of all individual(s) involved in the problem(s) including faculty, staff, and/or other students;
e. What was previously done to resolve the complaint, along with evidence demonstrating that the institution’s complaint procedure was followed prior to contacting ACCET;
f. The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and
g. The status of the complainant with the institution (e.g. current student, former student, etc.).

III. In addition to the letter of complaint, copies of any relevant
supporting documentation should be forwarded to ACCET (e.g., the
student’s enrollment agreement, syllabus or course outline,
correspondence between the student and the institution).

IV. Send to: ACCET CHAIR, COMPLAINT REVIEW COMMITTEE
1722 N. Street, N.W.
Washington, DC 20036
Telephone: 202-955-1113 Fax: 202-955-1118 or
202-955-5306

Email: complaints@accet.org Website: http://www.accet.org

Note: Complaints will receive an acknowledgement of receipt within 15 days.